05 01 Peak Money Discussion Transcript

Simon Hauck: Hello. Hello. Guilherme Giacchetto: Hey Simon. Simon Hauck: Uh, we doing the same thing we did last week here. Is that the Guilherme Giacchetto: Yeah, Simon Hauck: plan? Guilherme Giacchetto: but for they are from the upgrade kind of but they were kind of I Simon Hauck: Right. How many users do they have? Do we know? Guilherme Giacchetto: don't have I don't have that many users probably maybe a couple thousand maybe but uh Yeah. Simon Hauck: That's good. Guilherme Giacchetto: Yeah. But uh they're not publicly launched. Hey, Simon Hauck: Hello. Guilherme Giacchetto: Philip. Felipe Ribeiro: How's it going? Guilherme Giacchetto: Good. How are you? Felipe Ribeiro: Good. Guilherme Giacchetto: That's awesome. Um let's give it Ben maybe two minutes. See if he does. Felipe Ribeiro: Sounds good. Guilherme Giacchetto: Oh yeah. Hey man. Simon Hauck: Guess I should introduce myself. I'm Simon. I'm on the product designer with a nice to meet Guilherme Giacchetto: Well, Felipe Ribeiro: Nice. Simon Hauck: you. Felipe Ribeiro: Nice to meet you, Simon. I think yeah, first time that we are on the same meeting.

00:01:36

Felipe Ribeiro: So, yeah, I am working on the big money project right now. um started in the front end but now I'm touching other parts too uh so yeah nice to meet you Simon Hauck: Nice to meet you. Excited to show you what we got going on right Felipe Ribeiro: man Simon Hauck: now. Felipe Ribeiro: yeah I want to hear from you guys what what are you working on and how how I Guilherme Giacchetto: So Felipe Ribeiro: can can help you what you have been doing Guilherme Giacchetto: yeah. Yeah. Basically actually what I want to know first from you is uh last week I heard you guys mentioning support on P money. So I would like to know a little bit more about on how you guys do support money today. Who is responsible? Who is doing like on the dayto-day everything you know tooling etc. Felipe Ribeiro: Yeah. Um, so right now we have Zenesk. I don't know if you guys are familiar with it. Um, so yeah, I I am not familiar uh with Zenesk to be honest.

00:02:50

Felipe Ribeiro: Uh we had Britney here and like she she did all the setup there and like on Zenesk there is this bot that is Finn the name right like so so yeah so we have we have this happening there. So right now the users like will see a email that they can ask for support like they just submit the tickets to to this email and then on Zenesk we have this Finnbot giving some quick answers uh with like the data that he has and if he doesn't we basically like needs to go there manually and and respond the user. So this is our current flow that Brit Britney built but we we actually like want to change it. Uh so Bart told on on the on site he he was saying that the goal is to to build our own pipeline and having a agent right like that has the context of everything that we are building and the basically the idea will be to the agent to to like build a answer and wait for approval probably like send and then someone goes there and say hey this is approve it or not change this and that and then like the agent will kick off like the the answer.

00:04:20

Felipe Ribeiro: This is this is the the goal, right? But but yeah, we we don't have it right now. Uh so we are using the Ben Boudreau: Are you is it part of the same deployment as like all of Dapper support? Felipe Ribeiro: same Guilherme Giacchetto: Yeah. Ben Boudreau: Like you see all of Dapper's products as well in Zenesk or is it like its own thing? Felipe Ribeiro: uh I see other I don't have access but I see that there is other projects there. I was talking with Dan and he he is the the guy on support on the sport side and I know that they are using Zenesk too but but I think like this this setup was a little bit different from the one that Britain built. Ben Boudreau: And then how many tickets would you say you guys get? Felipe Ribeiro: No, we don't we don't have a lot of tickets. Uh what is it? What's it? Um Guilherme Giacchetto: Do do you mind showing us uh like a little bit of your day-to-day? today. Uh like the kind of chicks you guys get.

00:05:30

Felipe Ribeiro: yeah. So here like I I know from other projects because of this you know but to me it's just zeros because I don't have access I think. So, uh, but yeah, we have here on solvent 44 and a lot of these was Britney responding or just the bot. Uh, so for example, let me get the previous ones. So, she she she did a really good job on this on the bot. Oh, this is okay. This let me get another one. Uh, so yeah, here the user is just like talking with the bot, right? Like, uh, I want to fund my wallet from from Dapper. So like we have we have the themebot uh grabbing the the answers to him. So yeah I I don't know what exactly like you are looking for but we have a bunch of different different like issues uh that some of them we solved already but other ones still there. So I'm not Guilherme Giacchetto: Have you? Felipe Ribeiro: sure Guilherme Giacchetto: That's cool. Simon Hauck: Are most sorry are most of these coming through email or is there

00:07:03

Guilherme Giacchetto: Go ahead. Simon Hauck: another place that they're coming in from like a chat box or Felipe Ribeiro: mostly I think we just have email here on Zenesk but we also have a Simon Hauck: building. Felipe Ribeiro: WhatsApp group with like some some users you know and and they send there Simon Hauck: Are you going to WhatsApp to reply to them or are they coming through filtered into here? Felipe Ribeiro: No, no, no. WhatsApp is basically like copy and paste to Slack and and you know like they are not coming to Simon Hauck: Yeah. Okay. Ben Boudreau: So, Felipe Ribeiro: Zandesia. Ben Boudreau: what's the what's the main issue with this setup right now? Is it not it's not new enough or that boss not good enough or what? Felipe Ribeiro: Um yeah that's a good question. I think like right now the main for us it is because no one on the team it is familiar with Zenesk. So like if like we have new features right like coming every week. Okay how now like what do we need to do?

00:08:12

Felipe Ribeiro: We need someone to get familiar with Zenesk with Finn and update there like the Finbot with the latest features like to give a proper response you know or like we had we had also like the Finnbot give giving some some answers that was kind of weird. So how like we change this, you know, and actually like on this question, you definitely should talk with Dan. Uh I think I think you know him, right? Uh so so yeah we definitely should talk with him because I I I I got some some help to get a little bit more familiar with this setup and he was telling me that he's working he wants to work on agent to to replace in desk right so yeah for sure like he he has a better insight of what can be improved on the current flow Simon Hauck: So you kind of want is so does Zenesk not have connection to like any database stuff or documentation? You have some but not all and you have to update it if there's a new feature. So you would prefer to have a system that just has this ready to go instead of updating.

00:09:27

Simon Hauck: Sorry, Felipe Ribeiro: Oh yeah, Simon Hauck: it was kind of Felipe Ribeiro: for sure. Yeah. Yeah. Yeah. For sure. Like we don't want to because I think like the the answers are coming Simon Hauck: okay. Felipe Ribeiro: from fam, right? Uh so so like all this generated answer like this is coming from Finn the bot but Finn it is getting information from he kind of he can sync our our public pages. So he can go to our landing page he can go to but but the app is not public right like you need access. So he doesn't have any access inside the invest page that is after you get the weight list. So this is the issue for us. Uh and also like I don't know like if if he he will give a like a a good answer without having access to the code right to the code base and actually like understand what's going on there. So if we have our own agent that is inside the code base like for sure like will be the best one to both two two things I think like would be nice answer the user but also opening open bug tickets right right away like recognizing okay this is the issue on this model like I know why this is happening open the ticket and maybe like actually like open APR right okay I'll just open DPR because this is Is

00:10:59

Guilherme Giacchetto: That's cool. Yeah, that makes sense. Felipe Ribeiro: it? Guilherme Giacchetto: One question, two quick question. So, who are the people like responsible for support on your team? Felipe Ribeiro: Yeah, we don't have it right now to be honest. Guilherme Giacchetto: Okay. It's mostly yo yo or Felipe Ribeiro: It's kind of Yeah. I I I started to to send the the the email marketing like started to to jump Guilherme Giacchetto: light. Felipe Ribeiro: on this and I was like, "Okay, like we have users coming to the app, but where are the the the issues, right? The bugs like I'm not listing anything." And then I start to dig and bar told me, "Hey, actually like need to check the Zen desk." And now I'm I'm checking this thing like almost every every one or two days, you know, to to to see the issues. But yeah, uh this is not sustainable, man. I'll not be able to be doing this every day, you know, like but but yeah, Guilherme Giacchetto: Okay. Felipe Ribeiro: I'm trying Guilherme Giacchetto: So basically the plan now is to wait for them to figure out an AI agent that will should help on the support side but probably not fully autonomous.

00:12:15

Felipe Ribeiro: So right now our goal is to build our own bots to be honest. I don't know if Dan will build something that will work on our side. Guilherme Giacchetto: I see Felipe Ribeiro: Uh yes if if he builds will be awesome but we are not expecting for it. We didn't like align on this. Uh so yeah I think like you're just like waiting the the problem to grow to solve Simon Hauck: Uh if I'm just curious about like the you said that the answers Felipe Ribeiro: it. Simon Hauck: were kind of wonky uh every now and then from the bot. if you have to change the answer or the the output, like are you able to do that in Zenesk or like where do you change that or is it just being sent? Felipe Ribeiro: I think if if it is done right, we cannot change it. I think like we can just Simon Hauck: So you're sending you're sending messages that are like kind of Felipe Ribeiro: add Simon Hauck: so Felipe Ribeiro: Yeah, I saw one. I I can find it and send to you guys.

00:13:14

Simon Hauck: so Felipe Ribeiro: Uh I I'm not familiar with these things, but I saw one that I was like, okay, this is this is not 100% correct, Guilherme Giacchetto: So the the voice is optimized. Felipe Ribeiro: and I don't think like we should be communicating this way. Uh yeah, Guilherme Giacchetto: actually respond to the tickets like the last difference, right? Felipe Ribeiro: exactly. Guilherme Giacchetto: Okay. Felipe Ribeiro: Yeah. Simon Hauck: Okay. Felipe Ribeiro: If if he thinks he knows about it, you just like respond, you know. Simon Hauck: Oh, that's a little spooky. Felipe Ribeiro: Yeah, exactly. We are financial product, right? Like it's not so so simple. Simon Hauck: Yeah. Felipe Ribeiro: Uh but yeah, I think like the the the pipeline it is something like okay, the answer was not good. We go to Finn, we give to Finn feedback, he learns from it, you know, and and then he improves with time, I think. Guilherme Giacchetto: Do I have access to this thing? Cool. Felipe Ribeiro: I don't have it yet. I need to to get Guilherme Giacchetto: So,

00:14:25

Felipe Ribeiro: it. Guilherme Giacchetto: is someone else feeding information into right now? Felipe Ribeiro: Yeah. What's Britney? She did it before she lived a few weeks ago. Guilherme Giacchetto: Oh, okay. So, now he's kind of stay Okay. Felipe Ribeiro: Yeah. Exactly. Exactly. Simon Hauck: Yeah, you should definitely be hooked up to a more updated database if you Felipe Ribeiro: Exactly. Simon Hauck: like or just the the context Felipe Ribeiro: Yeah. Simon Hauck: needed to answer things because how often have you are you updating things from when Britney has left? Felipe Ribeiro: Yeah. We are not right. Uh I have no idea how to do it and to be honest I don't want to keep Simon Hauck: Yeah. Felipe Ribeiro: doing it because yeah it will be more work right we want something that's will be just automatic and this is why I think needs to be internal feature like internal agent right because like if if it is external like people would not want to give access to our data to it so Guilherme Giacchetto: Yeah, that makes sense.

00:15:36

Guilherme Giacchetto: So basically your thought is like it should have access to like the code base to the database so you can figure out any questions from the users uh take those actions they need to take and then respond to the tickets like auton fully autonomous Felipe Ribeiro: not fully autonomous. I think I would say that If it is something that we we know that it is so simple and and we can basically like define okay this is super simple you can respond it like sign up signups not working like okay talk with him ask like the browser you know like the device or whatever that's fine but uh like if we know this I would say autonomous if not I definitely think that you should like approve it before he sends it because if if like I I found here one case like to me it's totally fine if I every day is lot like 15 20 minutes to Guilherme Giacchetto: Here Felipe Ribeiro: just like click approve or deny or or you know or give feedback like that's fine you know um if like he built the message already so here one example like the user is saying that I deposit in into the account it's it says 0% APY

00:17:00

Guilherme Giacchetto: he is. Felipe Ribeiro: I guess there is not yield available. Uh so here like the response is not uh totally correct. Uh he didn't like understand the problem of the user properly. So he said to start earning you need to deposit your funds from your main wallet into a specific yield wallet. But uh is not this the case here? Like maybe the user it is deposited already. Guilherme Giacchetto: Listen. Felipe Ribeiro: he's just not seeing the API because it takes some time. Uh and then like we are sent to him to to do a bunch of stuff. Uh and then like he's saying, "Hey, it's not in the vault. I check and verify it." And then like he he responded a lot of other stuff and the user just like never responded again. And actually like this user here like he added a lot of money. I think like he added 30k USD or something like this. out by himself I think you know but but to have the bot like answer here and when I saw this I was like okay like luck luck of us that he figure it out right but if it's someone that's just tired it like okay I'm this product I want to put a bunch of money this bot is not helping me I don't have a person to help me like I'll just leave you know

00:18:26

Simon Hauck: Yes. Guilherme Giacchetto: That makes sense. Simon Hauck: Yes. Guilherme Giacchetto: Yeah. Especially Felipe Ribeiro: So this was the case. Guilherme Giacchetto: this kind of users they as you're saying like they are kind of a VIP user so they have they should have some other treatment not like fully AI that is not helping. Felipe Ribeiro: Yeah, this too. Like if you have if you have if you can add this feature to you know like okay this user here like he's in the app for how many months you know like he he's a he's a fan right he's someone that has money or a lot of our NFTs or whatever let's change the way that we are talking to him let's make it more personal I think yeah this would definitely be be a nice nice thing to to have as well Guilherme Giacchetto: That's cool. Simon Hauck: G, do you want to show what we've been working on? Guilherme Giacchetto: Okay. You guys have any other questions before? Simon Hauck: It seems like a pretty similar situation with what the other guys are working on. Guilherme Giacchetto: Yeah.

00:19:42

Guilherme Giacchetto: Okay. Just give me one second. Okay. So basically uh we have used this internal tool as well. This is very much a prototype. Uh we use this for Toby as well for on our support. Um and BA basically what this does is the same as as index. So here on the side you have the ticket u and then here you're going to see the messages and then right here on the uh when we get a new message the I a running on the background is going to take over and generate a draft for the the message for the response. Uh but here we need we do need to do a re human review before uh we send it out. Um that's just how it's it's configured right now. So yeah the the G Felipe Ribeiro: That is cool. Guilherme Giacchetto: yeah the difference here is that we also created as we were saying like our own agent uh has a lot of steps to come up with this message. It actually shows here in the adrenal base all the step that it does to make sure share the responses the best as possible and also we programming um we have the tickets in the that agent we have our documentation we have another tool that we made as well that is called console GB uh and this agent connects to that tool and that tool basically has access to our databases like BigQuery and Postgress.

00:21:39

Guilherme Giacchetto: So we can get information about the users like in real timer and in real time and the agent here can also get access to that too and get more information about the users. That's why there's some cases where the bot identifies that it needs to go on the database to check the users account to see like what are the organizations they have, what are the subscriptions etc. to like improving the response. So that happens uh on this side here. Uh also if I change it to another ticket, this side here is going to load with the customer information using that tool from our database. Uh if the user has orgs etc that should show up here how many or he has or subscriptions if he is like on the pro plan or on the team plan. Yeah. Yeah. Go Felipe Ribeiro: Yeah. So, one one I don't know if if you think on on GitHub connection, Guilherme Giacchetto: ahead. Felipe Ribeiro: but this could be nice too. I I'm building these reports for big money and like on these reports like the cloud code can can know about a feature like and and puts on the just like from the comet, right?

00:22:57

Felipe Ribeiro: And right now with AI we have really really good comet messages. So getting like the comets and PRs with a GitHub connection can should could be something nice too because then like people are importing a bunch of you aers maybe like your bot will just say hey we actually like released something like it's merged we release it right like you can check so the bot will know that the fix is live right or not uh but yeah just like a side note from from what I saw Guilherme Giacchetto: Yeah, Felipe Ribeiro: uh And yeah, that's really cool. Guilherme Giacchetto: that's cool. Yeah, Felipe Ribeiro: So, Guilherme Giacchetto: that makes sense. Felipe Ribeiro: so uh who who is responding on this case like it is will be a bot or the user receiving the email will think it is a person. Guilherme Giacchetto: like the body does this generation generate the first draft uh for each response and then an agent a human like usually Simo most of the time Simon hearing a call he then texts the message if he needs like some changes either he speaks here with the this engine to like changing the messaging here either editing information, remove some parts or tweaking it.

00:24:20

Guilherme Giacchetto: Uh or you can just edit right here the message and then you just send the message but we need basically a to say the message right now. Felipe Ribeiro: Okay. Guilherme Giacchetto: We also don't don't fully trust on the responses yet. Felipe Ribeiro: Yeah. Yeah, man. It's really cool. like I don't know like how was this built but uh we I think like we Guilherme Giacchetto: Uh, Felipe Ribeiro: can and how ready this is but we could talk with Bart and maybe like add to to our pipeline because I think I think this is like way better for us from what and since it is you guys building it Guilherme Giacchetto: heat. Felipe Ribeiro: we can we can ask and talk okay like actually Adding GitHub will be nice or adding something else will be nice for us, you know, and work together on requests that would make our life easier and your product Guilherme Giacchetto: Yeah, Felipe Ribeiro: better. Ben Boudreau: Yeah, totally. Guilherme Giacchetto: I think that would be great. Ben Boudreau: Yeah, like we're at a point now where basically we were you made it specifically for us where like all the all the little features here are basically like

00:25:28

Guilherme Giacchetto: Yeah. Ben Boudreau: this is stuff that we wish we had for Toby but like kind of like you're saying the idea is like someone else another product comes up like want to adapt it so I could all the like little you know careful things about money can like be incorporated into here. Simon Hauck: Like for yeah, Felipe Ribeiro: This this is really Simon Hauck: like we have a button there at the bottom like student discount. We offer a discount through Toby, so we already have it set up. So stuff like that could be like if you're having really common requests, you could build something in like that most likely, right, G? That seems reasonable. I don't know. Ben Boudreau: I like ideally I think the agents would do it but yeah if you got to go in there like okay quick butt like this is the common action you got to Simon Hauck: Yeah. Yeah. It would be nice if the agent could like refill those actions. That would be very cool. Felipe Ribeiro: Oh yeah. Like I can imagine like frustrated users and you can say okay we are giving you like 100 flow here.

00:26:36

Felipe Ribeiro: Uh so because of this issue that you you had or whatever uh because in the past right now it's fine but we had some users losing a few bucks uh so yeah that's this type of feature like it is awesome to to have right and our life will be way easier and our customers happier. Uh so this is like how how are you running this? Um like and and just you guys are using it but you you are building it already thinking on other things or like how how will this work or or like the idea would be to far it and and run it by myself. Guilherme Giacchetto: Uh so basically this is running only for us right now on our own like infra on cloud brand. Uh it's only it's specifically only for Kobe. It's a product that we have uh out there. Uh and now what we are doing, we're trying to understand how you guys are working. We're doing some like uh market research, you know. So we want to know what you guys are doing like challenges, etc. and see how we can help probably with this tour with some improvements.

00:28:13

Guilherme Giacchetto: I would Felipe Ribeiro: Okay. Guilherme Giacchetto: say Felipe Ribeiro: But what what do we have in mind with the marketing side? How how will this fit Ben Boudreau: Yeah. Felipe Ribeiro: here? Ben Boudreau: Oh, I mean like probably our end goal is like we would love to spin it into a separate product would be great. What that means for you guys as like an internal, you know, user. I don't know exactly. We'd have to figure that out. I think we'd have to like if it's very useful for you guys, you'd like just start using it, we would sit down and figure out okay like how what's the best way for that that to happen. But like what we're trying to get out of this is like try and like use you guys as like on board of a customer and like give it to you, figure out what you need for it and like iterate that way. Um, but we don't have to have a discussion about like what's the best way that benefits us, you know, I Felipe Ribeiro: Yeah.

00:29:07

Ben Boudreau: mean Felipe Ribeiro: Uh but but like I I didn't get the the marketing part like did you say market or marketing like how how we are doing our marketing email marketing or I didn't Ben Boudreau: Oh, no. I wouldn't say marketing. Felipe Ribeiro: get Ben Boudreau: is more that we're just trying to we're trying to kind of do product research I would say about like finding a finding a customer and like learning their needs in this case talking about you Guilherme Giacchetto: Yeah. Felipe Ribeiro: Oh, Ben Boudreau: guys. Felipe Ribeiro: you are thinking of adding this to to this product. Is this the idea Ben Boudreau: Well, we're saying if you guys as in peak money might have a use for this product that would be a great case study for Felipe Ribeiro: or Ben Boudreau: us to Felipe Ribeiro: Oh, okay. Okay. Okay. This first. Yeah. Yeah. I I I am I am totally on board like I think like uh it is a win-win for everyone across Dapper actions and you know like I think like if you guys have something great and I am I I have this mindset of like let's build one thing and re use right and not have different teams building their own own thing right why why would you do this if if we can build together

00:30:29

Felipe Ribeiro: and maybe even like sell it later for other teams. So yeah, Ben Boudreau: Yeah. Felipe Ribeiro: but but let let me talk with Bart. Maybe we can we can sync with him, Ben Boudreau: Okay. Felipe Ribeiro: you know, and get his idea. But I think like he agreed too because we are we have a lot to build, you know, we don't have this is not even on our our pipeline. you saw Ben like the agents that you are building and the like the the support was not Ben Boudreau: Yeah. Felipe Ribeiro: given on the list you know so I don't see Ben Boudreau: Yeah. But the same at the same time though, it seems like you kind of think you're building like a central intelligence Felipe Ribeiro: why Ben Boudreau: like repo basically. Like it seems like something like this should tap into it. I don't I need to think about how this actually works and how that would happen now Guilherme Giacchetto: What's Ben Boudreau: because yeah remind me how it works via is like you're kind of like you're it has actually the database but

00:31:15

Guilherme Giacchetto: it? Ben Boudreau: also it's it's learning from the responses it makes. So I don't know how easy it would be to say like hey here's like the GitHub repo with like the code base like it's going to be able to read the codebase like GitHub commit PRs. I don't know how accessensible it would be. Felipe Ribeiro: Yeah. Guilherme Giacchetto: One Felipe Ribeiro: Uh so on this one one maybe one first thing Guilherme Giacchetto: more. Felipe Ribeiro: that you could be adding and this is this is what we are doing on pik money. I know that octopus it is doing something similar and actually like you guys should talk with Alan and Rena too. I don't know if you talk with with them already but they are building a bunch of products soon like they have a bunch of users you know and and it will be hard and they have a AI agent to handle with with support but like so two things I think like one thing will be the AI agent to connect to your tool. Uh so you need like MCP I think would be the the first thing you need MCP to to yeah connect get data and send data to your tool.

00:32:36

Felipe Ribeiro: The other thing will be on peak money case. Right now if like I think like in one month this will change. But right now, one thing that will be awesome to you to be doing it is to Guilherme Giacchetto: Got you. Felipe Ribeiro: basically like open your your thing like opening PRs to pick money basically or have some something of like reports or something like this where you are grabbing data from all the supports and and like giving to give this information this information to us. So I'm I'm saying like opening request. I don't know if this is even possible or will be actually something that we want like a product opening request to us but we definitely right now we need the max maximum information possible to our repository because it is our context and we are starting it on our repository right now but octopus like they have the a one repository just for docs just for context. So on this case would be yeah like your tool every day or every week Guilherme Giacchetto: What? Felipe Ribeiro: getting all the supports all the issues right and building a report like building a context am file and putting there.

00:33:56

Felipe Ribeiro: So now like yeah we have this information too. So this is yeah this is the peak intelligence that we are kind of trying to have like we want from support we want from marketing we want from product we want from everywhere like like these agents giving us reports uh so we can add to our context. Guilherme Giacchetto: That makes sense. That's a good idea. Felipe Ribeiro: So yeah. Guilherme Giacchetto: That's cool. Felipe Ribeiro: Yeah. And this is this is pretty important actually. So uh so yeah I think like not just not just for us like we here on the upper like Rohan is pushing us right to to go in this direction and there is other companies doing the same but it's not it's not everybody right now but I think like I see the vision you know I can I I can visualize like a lot of companies doing this going forward you know in five six months one here, you know, like having this central place with the context coming from everywhere and having a agent like building building tasks like building parents from this because he has access to

00:35:20

Ben Boudreau: Oh yeah, 100%. Felipe Ribeiro: everything. Ben Boudreau: It makes a bunch of sense. Like the LLM is like the brain now and like you just want to feed it as much as you can at the right time, you know? Felipe Ribeiro: Yeah. Yeah. Exactly. And so if you are building a tool to to people to use I think yeah like this is definitely like a competitive advantage to if you facilitate this right uh because yeah I don't think like these other tools are doing something like Ben Boudreau: Yeah. And it feels like something like Finn AI, for example, is like the easy way to go about it, but it doesn't get you all the way there, you know, like it it's only so good. It only knows from like your your help center, like the docs you already have, you know? It doesn't have access to all the other tools underneath. excuses you. He said, Felipe Ribeiro: Yeah. And I don't think Finn, maybe I'm wrong, but I don't think Finn it is giving feedback for us from our product, right?

00:36:23

Felipe Ribeiro: I don't know if he's coming to us and say, "Hey guys, this week we had like and bug tickets related to sign up like you need to fix this is app know I don't think like he's doing it so this is the Simon Hauck: Yeah. Gee, sorry. What is the what is the uh post uh ticket kind of agent activity? Felipe Ribeiro: thing Simon Hauck: Because you said that it grows off of the tickets once they're finished. It's improving the answers off of those things. Is it doing anything else with those that Guilherme Giacchetto: No, not right now. Simon Hauck: information? Guilherme Giacchetto: It's just improving his own uh memory and answers. Simon Hauck: I wonder if there's some other log like we what you're mentioning about like setting up uh PRs and stuff or could be interesting. Guilherme Giacchetto: Yeah, those reports as well. Philippia. Simon Hauck: Or maybe that's just something that the product you can prompt like if that's something that's important for your product, maybe there's some way you can configure it to do that. Guilherme Giacchetto: Yeah. Yeah,

00:37:35

Simon Hauck: Cool. Guilherme Giacchetto: sorry. Well, um I just want to show you this page. This is our agent uh that is running on the background like memory. Basically what we have here all the research we have you know from our own docs from uh other support tickets as well that that are important. Uh and then yeah showing here is just showing like every hour it's configured to every hour Felipe Ribeiro: Okay. Guilherme Giacchetto: it's going to read all the latency tickets and improve itself basically improve it uh trying to improve the responses their context the their memory essentially uh and how it does it's going to create like the skills here and these corrections here that are very similar But the corrections apply apply after the skills basically in the pipeline. Uh yeah, that's the main part. You have this learning page. It's not very important. We can cheat it things if you want to basically. And the doc how it works. And that's it. That's our little tool. Felipe Ribeiro: Okay.

00:38:59

Felipe Ribeiro: Well, one thing that one thing that I think like would be awesome to it is a chat. uh that people can talk with it because like to it is that is the MCP right that will be so important and actually like on pick money we we will basically like just use the MCP to be honest and and if not we go to to the UI but I don't know if you guys use customary io but it this. Yes man like this thing here like ask agent I has been using this because the their MCP it is not complete like on their MCP we can just like read some data we can create some email layouts but we cannot create campaigns we cannot create segments but I can do all this from from this agent beta beta here so I'm not going here on segment or campaigns and clicking stuff. I'm just coming here and and asking the the agent, you know, hey, build this campaign to me, like use this email layout or whatever. Uh so yeah, I think like something like this would be pretty cool uh to facilitate, right?

00:40:23

Felipe Ribeiro: because we don't have time anymore to to go on the docs and read and understand what's happening. Like we are just usual we are just familiar right now to tell to the bot hey how this works like hey how to set up this and he just pointing out and that's it. Ben Boudreau: Yeah, that's good advice. That's really good advice. Actually, I feel the same way actually. You know, like if I if I use a new tool, I'm like, I'm not going to read anything. I'm just gonna point my agent. I'm like, read this link or, you know, like get the skill or whatever. I'm not I'm not going to read anything. Felipe Ribeiro: Yeah. Yeah. It's crazy. Like we are we are more busy but yeah we are more Guilherme Giacchetto: I actually Felipe Ribeiro: like we don't have the same energy to read the ducks. Guilherme Giacchetto: Yeah, Felipe Ribeiro: It's Guilherme Giacchetto: for me I'm not using typing anymore, Felipe Ribeiro: crazy. Guilherme Giacchetto: you I just talking to and then I have the text to no the speech to text and it's just going to type for me.

00:41:17

Felipe Ribeiro: Yeah. Guilherme Giacchetto: I want to know when they going to invent something that's going to read my thoughts and put on Felipe Ribeiro: Well, man, Guilherme Giacchetto: the Felipe Ribeiro: you know, you know, when I think about it, when I'm with my daughter, like she's just like six, seven months old and like I need to put her to sleep and I am with and she she doesn't like to sleep on the bed. She likes to sleeping here on my arms, you know? So, she's on my arms and I'm thinking, "Oh, man." Like, how how can I talk with the bot now and put him to finish that ticket, you know? I can't. But if he was on my brain, like would be so easy. Ben Boudreau: That's so funny. Felipe Ribeiro: Yeah, Guilherme Giacchetto: Okay. You just need to pay that you're going to be our first customer Felipe Ribeiro: it's crazy. Guilherme Giacchetto: now. Felipe Ribeiro: For sure. For sure. I just like so tickets and respond users if if we have this Ben Boudreau: Um, so in order to get started, what's the what's the look for?

00:42:17

Ben Boudreau: What's like the priority of this? Do you guys want this something you want to jump on ASAP? Or else I'm thinking maybe it'd be better if we like sync with L soon if you want if you want to get going then we can make the changes that we need. as soon as possible to get in your hands. Felipe Ribeiro: Yeah, I think yeah, I think like whenever you I I just yeah, I'll talk with Bart and uh confirm with him, but I don't see why he he would not agree, you know, like adding it because for us it's perfect right you guys will help us on the on boarding and like we can help each other to make it work because on Zindesk right now I don't see like how this will work if we have like 10 20 new tickets per day it will be will be crazy so yeah let me talk with Bart and I I get back to you guys by tomorrow Awesome Ben Boudreau: That'll be awesome. Guilherme Giacchetto: Yeah. Thank you. Thank you so Simon Hauck: Okay. Felipe Ribeiro: guys. Great stuff. Guilherme Giacchetto: much. Felipe Ribeiro: Congrats on the product and yeah, Ben Boudreau: We'll Felipe Ribeiro: looking forward to to use it and help how we Simon Hauck: Awesome. Felipe Ribeiro: can Simon Hauck: Thank you. Nice to meet you. Ben Boudreau: talk soon. Felipe Ribeiro: go. Bye. See you. Ben Boudreau: See you later.

Transcription ended after 00:43:54

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