05 01 Dapper Discussion Transcript

Guilherme Giacchetto: Hello, Jesse. Justin Golanowski: How's it going, man? Guilherme Giacchetto: Good. You're good. How are Justin Golanowski: Good. Guilherme Giacchetto: you? Justin Golanowski: Good. Little tired, but it's Friday, man. It's Friday. Guilherme Giacchetto: Yeah. Best day of the Justin Golanowski: I'm so excited. Guilherme Giacchetto: week. Justin Golanowski: I'm so excited, man. Guilherme Giacchetto: Hello, Mike. Mark Kingston: Hello. Guilherme Giacchetto: How are you? Justin Golanowski: Oh, Mark Kingston: I'm doing good. Are you No, Guilherme Giacchetto: Good. Good. Justin Golanowski: have you guys ever met before Simon? Ben Boudreau: I'm Mark Kingston: I don't think Guilherme Giacchetto: No. Ben Boudreau: not. Mark Kingston: so. Justin Golanowski: What's up, Mark? These are the a team, man. These are the OGs. Ben Boudreau: Yeah. Off this guy. Justin with the Justin with the tank top. Justin Golanowski: This is Oh, Ben Boudreau: Dude, it's hot Justin Golanowski: buddy. Ben Boudreau: outside. Justin Golanowski: I like this is my last meeting of the day. Shirts coming right off immediately. And I'm going to go sit on the patio.

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Ben Boudreau: Nice. Justin Golanowski: really happy notes are on, but they'll capture that one. Simon Hauck: You got to be comfortable when you're freaking you Justin Golanowski: Exactly, dude. It's uh it's a little spicy sometimes. Simon Hauck: know. Justin Golanowski: Got to got to got to be Simon Hauck: All right. What do Guilherme Giacchetto: That's funny. Justin Golanowski: breathable. Guilherme Giacchetto: Uh yes. Simon Hauck: we Guilherme Giacchetto: So basically the idea here is that we would like to see how you guys work with regarding like support uh overall first because we are doing some research on that area. Uh we also have we are easy team so we build stuff and we build something for our own support Justin Golanowski: Cool. Guilherme Giacchetto: that we would like to show you as well at the end. It's not that it's important just know more about you and the tooling you guys have as well. Justin Golanowski: Yeah. Um Mark probably works like more often in Zenesk than I do these days, but we use Zenesk as like our Yeah. like our customer support like ticketing system.

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Justin Golanowski: Um, Mark, do you want to share your screen because it's probably got better views and like how it's all set Mark Kingston: Yeah. Oh, Justin Golanowski: up. Mark Kingston: that's the wrong button. Justin Golanowski: Oh, and then this is Finn. Yeah. Okay. Mark Kingston: Yeah. Justin Golanowski: So, yeah, we get a lot of tickets right now. Like, Mark Kingston: Yeah. Justin Golanowski: let's say 1.3,000 Mark Kingston: We have 802 that are Simon Hauck: Holy Justin Golanowski: 800. Guilherme Giacchetto: Is that like per day? Justin Golanowski: Yeah. Mark Kingston: unsolved Simon Hauck: cow. Guilherme Giacchetto: How many per day more or less? Do do you have any idea? Justin Golanowski: Like how long they've been staying kind of thing or Guilherme Giacchetto: How many how many new tickets you get in um per Justin Golanowski: Oh. Mark Kingston: per day. Honestly, I'm not too sure. Guilherme Giacchetto: day? Mark Kingston: Britney was the one who had all the stats down and then she left. So, I'm not entirely sure. I could figure it out pretty quickly looking Guilherme Giacchetto: Oh, that's fine.

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Guilherme Giacchetto: The joke. Don't worry. Mark Kingston: through. Justin Golanowski: probably close to like I would say like it probably ramps up around like pack drops like Mark Kingston: Yeah, it really depends like around pack drop days or there's an announcement then it will it will go up. Justin Golanowski: events Mark Kingston: But I say I'd say a day maybe like 50 Justin Golanowski: 50. Yeah. Guilherme Giacchetto: Yeah, Mark Kingston: probably. Guilherme Giacchetto: that's a Justin Golanowski: 50 to 100 depending on like the if it's a Guilherme Giacchetto: lot. Mark Kingston: Yeah. It's like based on how much how many we're solving and then how this numbers kind of stayed Justin Golanowski: drop. Mark Kingston: there. Simon Hauck: How how complex are the tickets? Guilherme Giacchetto: Okay. Simon Hauck: Are they like simple or most of them like you really need to get into the weeds to solve each one? Mark Kingston: I'd say about half to get into the weeds. A lot of them we've noticed. So we use Finn AI um as our AI bot. A lot of the tickets I've noticed Finn answers it but people don't listen to it or people want to hear the same thing from a person.

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Mark Kingston: So that is a big issue. Um a big pain point I guess. But I'd say maybe just over half they require like a deep dive. But most of them require you looking into the account at least which is more than Finn can do right now. Justin Golanowski: Yeah. Like Ben Boudreau: What can Finn do that just reference your docs and stuff? Mark Kingston: Yeah. So Finn will it references our help centers. So all the content sources is all our help centers and then there's different things you can put in. So, um, snippets, it's just little pieces of information that we can tell, uh, Finn what to say. So, for example, if there's a new, say if there's something with fast break going on, like the rewards are a bit delayed, you can just write it in here and say rewards are going to be delayed for a week, and then Finn will learn that and then uh, Justin Golanowski: Oh, Mark Kingston: say that to whatever audience you set it to. Justin Golanowski: nice. It's kind of

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Simon Hauck: You mentioned that um people are wanting to hear from a human instead of Justin Golanowski: cool. Simon Hauck: Finn. Is is this bot presenting itself as a human or a robot when they're getting their kind of Mark Kingston: Uh, it presents itself itself as a bot. Simon Hauck: message? Mark Kingston: See if I can find good one. Simon Hauck: Is it sending on its own though? Like people get the response immediately. Mark Kingston: Yeah. Simon Hauck: Okay. Mark Kingston: So let's Justin Golanowski: Yeah. Mark Kingston: see. So at the start of the conversation, well I can show you actually this will be easier. So when you go here, new conversation, it says AI support agent also. So yeah, it says I'm your Dapper AI support agent. Justin Golanowski: H Simon Hauck: Oh, so these tickets are all funneling from here, not Justin Golanowski: and Mark Kingston: Yeah. No. So, um, Simon Hauck: email. Mark Kingston: all the tickets will be from, well, not all of them, but most of them are coming from the, Justin Golanowski: that's so funny. Mark Kingston: uh,

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Justin Golanowski: It's like that's like they're they're upset about interacting with a bot, but that's it seems to be their first place they go to to like Mark Kingston: yeah, people people abuse the butt. People say some not so nice things to it, Justin Golanowski: chat. Mark Kingston: but a lot of people will get their answer, but the problem is they just either don't read or want to hear the same thing from a person. Yeah. I can't tell you how many times I've had to reiterate the same thing the bot has said to someone. Simon Hauck: Is it because the responses are too long? Mark Kingston: No, Simon Hauck: like the the message the important information is too buried Mark Kingston: I I don't think I don't think so because let me see. Simon Hauck: in Mark Kingston: A common one is people asking about their password reset emails. So if you signed up through Google, you won't get that because um you signed up through Google. So there's no way to do that. And then the bot will tell them that. But these are always so hard to find.

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Mark Kingston: Zenesk doesn't have the greatest search here. So, I'm trying to reset my password. Ask for an email to to be sent, but I'm not getting the email. If you're not getting, it's usually one of these. You signed up with Google or Apple, which was the answer. And then I said, "Hey, you signed up via Google. Try that. Justin Golanowski: from the Simon Hauck: Maybe maybe the the bot needs to be personified a little Justin Golanowski: Google. Simon Hauck: bit. Mark Kingston: Yeah, I did actually do an update I think maybe two weeks ago telling them to try to log in. This is a bit older, but advising them to try to log in with Google, but even then people don't listen to it a lot of the time. Ben Boudreau: So they just they just see AI agent AI support agent as like the subject or like the person and they just like don't even look at it but it says Mark Kingston and they're like yeah okay I'll read Mark Kingston: Yeah, Justin Golanowski: Yeah. Mark Kingston: like a a common thing too is you'll see this conversation,

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Ben Boudreau: Listen, Mark Kingston: the person just says, "Give me an agent." And then it's a very common question the bot could have answered. Justin Golanowski: I thought at some point we had um like names for our support bot. like Mark Kingston: We do um I think NBA and NFL we Ben Boudreau: Ka. Justin Golanowski: yeah it was something funny but Simon Hauck: Yeah, Mark Kingston: do. Simon Hauck: they I think they should be named because I mean it's what that's tapping into is like the historical Justin Golanowski: like Simon Hauck: use of chat bots which are really not helpful. Even though this one actually could be really helpful, but there's this kind of perception that they're not. So they rather just talk to a Ben Boudreau: What's Mark Kingston: Yeah. Before they were named I don't know. Ben Boudreau: the Mark Kingston: I I assume Britney changed it, Simon Hauck: human. Mark Kingston: but they did used to have Justin Golanowski: Because I feel like that would be that might limit the frequency Mark Kingston: names. Justin Golanowski: that they're like, "Yo, give me a real person." It's like,

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Justin Golanowski: "Dude, you got you got Hemall right now. He's the master. Simon Hauck: Yeah. Mark Kingston: Yeah. Simon Hauck: Because like with the thing that we use like it's still being sent by us like we don't have it automated where they're just sending by themselves but they're coming from like my name or GE's name even though they're bot generated but we give it the approval and it seems to have but we don't have nearly the same amount of tickets as you guys Justin Golanowski: Okay. Mark Kingston: Yeah, Simon Hauck: do. Mark Kingston: they did used to have names so I can try and figure this out. Guilherme Giacchetto: Yeah. Mark Kingston: I'm still learning Finn because once Brick left I was like, "Okay, well someone's got to dive into this." Justin Golanowski: Yeah. s***. Mark Kingston: So Guilherme Giacchetto: Uh I have one question. Uh when you have to check the user's account for more information, how do you guys do it? Right? What what's the process? Mark Kingston: um so I'll grab the email from Zenesk and put it into our reach tool and then reach brings up everything.

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Justin Golanowski: I fun caveat. Guilherme Giacchetto: Okay. Justin Golanowski: I'm pretty sure we're getting rid of retool. So I have no idea where this is. Mark Kingston: Yeah, I don't know. It's going to be a challenge because with a lot of tickets you need to like look through multiple like transactions for example that look the exact same to see what's going on. So without a dashboard it's going to be very Ben Boudreau: Yeah, I know there I know a bit about this. Mark Kingston: challenging. Ben Boudreau: They're re basically recreating it like because vual is not that complicated. There's just like you need to connect to the database and there's trying to like vibe code the front end but have the data Justin Golanowski: I see. Oh, Ben Boudreau: access. Justin Golanowski: so they're just trying to clone retool, but like an in-house kind of Ben Boudreau: Yeah, I they're creating like a f*** ton of those, pardon my French. They're creating a ton of those uh of those dashboards automatically basically. Justin Golanowski: s*** Mark Kingston: I can I actually found where I can edit the names.

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Mark Kingston: So I can do Justin Golanowski: cuz yeah like the um like the main I would say like the main ticket driver Mark Kingston: that. Justin Golanowski: and I and like correct me if I'm wrong Mark but the main one right now is like the 2FA resets and it's just Mark Kingston: Well, it was because of the settlement. like it's still a large majority of them, but a lot of them are Disney too because Disney hasn't approved, doesn't allow the chatbot. So, it's a lot of Disney Justin Golanowski: Huh? Mark Kingston: also. Guilherme Giacchetto: What? What's the true? They Mark Kingston: So, people will need like someone hasn't logged in for a few years, Guilherme Giacchetto: ask Mark Kingston: so they get a new phone number and then they need to change it. So, we have to verify their info before we reset it. Justin Golanowski: and it's a little tricky cuz like how much PII do you want going through a bot versus Mark Kingston: Yeah, I started making a workflow for it in NNN and then I heard we might be leaving

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Justin Golanowski: like Mark Kingston: Finn. So, I just I don't even know what we're doing with that. But it is challen the challenge is the PII because we could you could automate it, but you don't want to pass someone's info through like claude and then it gets stored on their side. Justin Golanowski: Yeah. I don't know like how do other products solve that? Like I feel like you could set up two methods Mark Kingston: They send you a code to your email sometimes. Justin Golanowski: like Mark Kingston: I've noticed. I asked Ben about that when he was here and he didn't was wasn't a fan of that. Justin Golanowski: Yeah, I feel like email code like if someone hacks your email then then Mark Kingston: Yeah. And I tried I actually tested some places at like other companies and they do kind of the same thing we Justin Golanowski: you're Mark Kingston: do. Justin Golanowski: Oh yeah, like you have to write Mark Kingston: Yeah. Like recently I asked I asked Soundcloud and they made me do the exact same thing we do.

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Simon Hauck: Do you guys use authenticator apps? Mark Kingston: Uh personally I use I use Ebik keys. Justin Golanowski: Yeah. Mark Kingston: I can't but uh I use authenticator app. We have you can do that for dapper you can use sorry yeah text or authenticator app you I think the key Justin Golanowski: Text her Mark Kingston: is an option but we haven't enabled it I don't know why that's an Simon Hauck: So, Ben Boudreau: So, Mark Kingston: author Ben Boudreau: sorry. So, so this Finn thing I understand right, it really just like indexes all your docs and like generates a response. Yeah. Mark Kingston: yeah that's essentially Ben Boudreau: Yeah, because kind of what you wanted to do is you wanted to also do the retool stuff for you because you have like you have like data in the docs that could answer like the use cases, Mark Kingston: Mhm. Justin Golanowski: What? Ben Boudreau: but anything I bet a lot of other stuff is like you look at the read tool dashboard for probably some common stuff happening in there like oh your account is messed up or like whatever like you in this state

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Mark Kingston: Mhm. Ben Boudreau: if if AI had access to that just that customer view That probably gets you a lot of the way there, Mark Kingston: Yeah. And the problem we had when we wanted to start doing that is we wanted to make sure you Ben Boudreau: huh? Mark Kingston: can't just because anyone can just write in here. We wanted to make sure that someone can't just say, "Hey, this is my email address. Can you tell me all this about Justin Golanowski: tell me everything about this account tied to this email. Mark Kingston: my Justin Golanowski: And it's like, no, dude, I'm Jeff Faircorn. Mark Kingston: Yeah. Justin Golanowski: That's not my account, Ben Boudreau: Right. Justin Golanowski: but I'm after Ben Boudreau: Right. Yeah. Justin Golanowski: it. Ben Boudreau: Yeah, that's a good Mark Kingston: Yeah. Ben Boudreau: point. Justin Golanowski: Yeah, it's true. Guilherme Giacchetto: Then you sorry uh then you you mentioned uh you guys are leaving fe is that what I heard Mark Kingston: Yeah, I'm not 100%. I just heard it's something we're looking at. Uh, I was using Finn for the 2FA automation, but if if we're leaving that, we'll have to figure something else out.

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Mark Kingston: But I think that's being talked about right now. I'm not sure if I don't think it's set in stone yet. Guilherme Giacchetto: Okay. Who who are uh discussing that? Yes. Mark Kingston: Um, Dan Carrero told me about that. Um, so I'm not sure who he's talking with, but he'd be someone to ask about that. Guilherme Giacchetto: Okay. Uh, and then I see you have all the tickets from all the products full into the same account, right? Justin Golanowski: Yeah. Mark Kingston: Yeah. Guilherme Giacchetto: Okay. Interesting. Justin Golanowski: Yeah, Mark Kingston: Mhm. Justin Golanowski: like on that left side there's like NBA product, NFL, crypto, Dapper, Mark Kingston: Yeah. Justin Golanowski: ETH, flow, fraud, compliance, like literally everything. Ben Boudreau: Oh, it's everything. Justin Golanowski: I I feel bad for these Mark Kingston: Yeah, Justin Golanowski: guys. Ben Boudreau: Yeah. Mark Kingston: big problem we have is just like Dan is doing more product stuff now. I'm doing going to be moving to it and then Kenny's VIP. So there's no one to handle tickets. This is no one to really do this which is the

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Justin Golanowski: Yeah. Mark Kingston: tough part. So, like even when I'm on it days, when I have downtime, I've been going through these, Justin Golanowski: Are you tripping away? Mark Kingston: I am chipping away as fast as I Justin Golanowski: That sucks. Simon Hauck: What what do you think is your is your biggest blocker? Mark Kingston: can. Ben Boudreau: s***. Simon Hauck: Just like the investigation portion like verifying that this person is who they are, everything lines up and then permitting whatever their request is. Mark Kingston: Well, no, that's pretty simple because um when they send in a ticket, their email will just be there automatically and then our response goes to that email. So, from there, we don't really need to do any verifying. Simon Hauck: Right. Mark Kingston: If it's a 2FA reset, it takes like it takes me like a minute because you just there's certain things we look at like name, phone number, address, and then you just cross reference it and retool and then if it's right, you can reset them. If it's not, you have to ask them again depending on what they got wrong.

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Justin Golanowski: But like the steps in that itself, it's like you're quick at it now, but it's still like two different retool dashboards. Mark Kingston: Well, it's just the one Rachel dashboard. So, Justin Golanowski: Well, Mark Kingston: say if if I'm reset Oh, Justin Golanowski: where do you reset everything? Mark Kingston: yeah. Well, if I was going to reset someone, it's this one. And then I would just put in their O ID and hit reset. But the investigation part is just this one. Justin Golanowski: Yeah, still two tabs needed to be Simon Hauck: Mhm. It would be faster if you could see it all in one Justin Golanowski: open. Simon Hauck: dashboard. Mark Kingston: I don't I don't think so because it's like you you get the off ID here and then it takes like if I can copy it and then you just have to go here, enter it and then you just hit reset MFA. It takes like half a second. So it's really that's really not a timesaver. Simon Hauck: So then where where's is it is it just simply it's volume that's really the

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Mark Kingston: It it is the volume. Simon Hauck: bottleneck, Mark Kingston: Yeah. And volume and then just the lack of people able to work on Simon Hauck: right? And so like what if there is only one person to be doing this? Mark Kingston: tickets. Simon Hauck: What what would be really helpful to just like fire through as many as possible like more than what you're doing? Is there is there something there that we can be pulled Mark Kingston: It's just connecting our database to the a whatever agent the AI Simon Hauck: on? Mark Kingston: that's working on it because then it can understand what's going on. Like I if if someone says like a lot of the tickets you can see like not delivered, not delivered, not Justin Golanowski: Yeah, like click into one of those. Let's Mark Kingston: delivered. Justin Golanowski: see. Mark Kingston: Like someone saying I opened a pack, I got this moment, it's not there. Then if it if it was connected to retool, the AI could quickly look and see the pack name and see, oh, is this moment in their collection?

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Mark Kingston: Then tell them. Simon Hauck: And Justin Golanowski: Yeah, that would be Mark Kingston: But there's also a lot of like edge cases like for example there's Justin Golanowski: slick. Simon Hauck: so Mark Kingston: there's a high chance this person opened their pack and then they had a flow storage issue and then the moment has to get manually delivered by engineering which is a common thing that Justin you might Justin Golanowski: I f****** hated it so much. Simon Hauck: that's your Mark Kingston: Remember? Justin Golanowski: I felt so bad. I'd always ping Anna like, "Hey, Anna, I'm so sorry for the ping, but here's another spreadsheet for you Mark Kingston: Yeah, Justin Golanowski: to Mark Kingston: with those we just reimburse people now because there's no time. Like it's just there's not really any one to Justin Golanowski: Oh, no way. Mark Kingston: focus. Justin Golanowski: Hey, so it's Mark Kingston: Yeah. A lot of the time if someone's like missing a pack or missing Justin Golanowski: like Mark Kingston: something. Um, if it's not like crazy expensive, we just reimburse them. Justin Golanowski: that's wild.

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Mark Kingston: Yeah. Cuz there's just no time to reach out to Simon Hauck: Damn. Mark Kingston: engineering. Guilherme Giacchetto: Uh, Simon Hauck: So it would be the ideal situation would be per request the context required to solve the ticket would be presented to you within the same dashboard. Mark Kingston: Yes. Yeah. Simon Hauck: And so the agent would assess what's happening in the ticket and then provide you some levers to pull on. Oh, let me check this, this, and this. Mark Kingston: Mhm. Yeah. Simon Hauck: Send Mark Kingston: And then like Sorry, you go. Guilherme Giacchetto: No, no, you you can't Mark Kingston: And I was going to say this is just an edge case because as you can see this person opened his pack but there's nothing there that is actually an issue. And then that's something you'd have to train the bot on, but there's just a lot of or train your agent on, but there's so many scenarios like that that it would it's pretty tedious. Ben Boudreau: Yeah, but I feel like though with like a with an LLM, Mark Kingston: But

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Ben Boudreau: if you like presented it this data, Justin Golanowski: Damn. Ben Boudreau: it' be like, "Oh yeah, this is an anomaly." Like it could it could read look at this, pull the data, look at this chart, and be like, "That one is weird. Mark Kingston: yeah, Guilherme Giacchetto: Um my my question is uh so if I understand correctly you guys are using Zex Z but inside Z you have the AI agent that is F and the tickets the tickets first right okay Does don't say that Mark Kingston: Yeah. Yeah. Guilherme Giacchetto: uh doesn't say that have like only I as well or why did you guys decide Ben Boudreau: What is this? Mark Kingston: Sorry, Guilherme Giacchetto: to if Mark Kingston: I didn't catch that last part. Sorry. Guilherme Giacchetto: I'm not mistak also has its own Mark Kingston: Yeah, Justin Golanowski: I'm done. Mark Kingston: Zenesk does. Guilherme Giacchetto: agency Mark Kingston: It's We used it a while ago and it was Justin Golanowski: It does. Mark Kingston: awful. Justin Golanowski: Oh, Mark Kingston: Yeah, Justin Golanowski: the built-in one like out of the box.

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Mark Kingston: I don't know if you remember that, Justin, but it was like Yeah, but it was it was not Justin Golanowski: Oh, Guilherme Giacchetto: Okay. Justin Golanowski: I do remember that. Mark Kingston: good. Justin Golanowski: Oh, that was hectic. Mark Kingston: It was like being sassy with people, too. Justin Golanowski: Oh, yeah. It would like Oh, I got bitched out so many times. It's like, why did your bot tell me like I didn't follow up? Like I did follow up. Mark Kingston: Well, Justin Golanowski: It's like after two days it's Mark Kingston: you there's options. Guilherme Giacchetto: Oh my god. Justin Golanowski: like Mark Kingston: You could say empathetic response and it would just give the most answer. That was a while ago though. But yeah, Justin Golanowski: garbage. Mark Kingston: it wasn't Guilherme Giacchetto: Yeah. Simon Hauck: What's the success rate of the bots fully Mark Kingston: that. Simon Hauck: helping customers like from like just doing it without your Mark Kingston: Let's see. Simon Hauck: intervention? Mark Kingston: Should be under here. Simon Hauck: Sure Mark Kingston: Um yeah. So 34% of tickets it

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Justin Golanowski: 34%. Mark Kingston: resolves. Simon Hauck: that's helpful. It's not great, Mark Kingston: Oh yeah. Simon Hauck: but it can improve. Mark Kingston: 42 is the resolution Simon Hauck: Okay, Justin Golanowski: It's almost half Mark Kingston: rate. Simon Hauck: that's pretty good. Ben Boudreau: That's definely not nothing. Well, Guilherme Giacchetto: Yeah. Ben Boudreau: do you know what you guys pay for it? Mark Kingston: That'd be a Justin question. I have no idea. Ben Boudreau: Is it a lot? Is it a Mark Kingston: I think it's I think it's a hefty price. Justin Golanowski: in if you go on the left like do you have billing access on Ben Boudreau: medium? See Mark Kingston: Um, I guess it's based Justin Golanowski: 500 bucks a month. Um, if you go to the Mark Kingston: on Ben Boudreau: 40 Justin Golanowski: invoices, f******. So, what? 4,400 for a year. Mark Kingston: that's Got to be more than that. It's got to be way more than that. Ben Boudreau: grain. Mark Kingston: I think it's like I don't know. Unless it's unless it's just based on volume, but I thought there was a set price, but I I'm not too

00:24:53

Ben Boudreau: Yeah, cuz for that's not that bad for completing 30% of your Mark Kingston: sure. Justin Golanowski: What is it? Yeah, let's What's this here? Ben Boudreau: tickets. Simon Hauck: Huge discount. What is that Justin Golanowski: 6 33,000 f****** Simon Hauck: discount? Justin Golanowski: dollar, Mark Kingston: Maybe it's because we don't have I don't Ben Boudreau: Light Justin Golanowski: dude. What the Mark Kingston: know Ben Boudreau: seeds. Justin Golanowski: f***? Guilherme Giacchetto: you. Yeah. Yeah. Simon Hauck: Oh, the next payment is on June. Guilherme Giacchetto: It's kind of Simon Hauck: Oh, I see. It's a year. Justin Golanowski: Yeah, Simon Hauck: Okay. Justin Golanowski: it's like a year it looks like. Guilherme Giacchetto: thing. Simon Hauck: Maybe there was some sort of deal for like sign up. Justin Golanowski: Um, Simon Hauck: Did you guys just join this thing? Was this your first year? Justin Golanowski: I think so. Mark Kingston: Well, we signed up last year, Simon Hauck: Maybe there's So it's probably maybe Mark Kingston: so I guess full cycle year probably. Justin Golanowski: Yeah. Mark Kingston: Yeah.

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Simon Hauck: there's an insane discount first year. Ben Boudreau: Maybe they like negotiate Mark Kingston: Mhm. Simon Hauck: Yeah. Yeah. Cuz that price difference is crazy. Ben Boudreau: something. Simon Hauck: Or maybe they just saw the future and they realized we'd rather get this at a lower price point than no sales. Justin Golanowski: Yeah. Well, it I mean like it's the top right says next payment is going to be 4,300 Mark Kingston: Mhm. Justin Golanowski: bucks. Simon Hauck: It's Mark Kingston: 2026 too. Justin Golanowski: Like hope. Simon Hauck: true. Mark Kingston: So this is 2026. Justin Golanowski: So yeah, Mark Kingston: Long morning. Justin Golanowski: like literally in one month that will go through again. Mark Kingston: Yeah, I think Zenesk might be the one. Simon Hauck: Yeah. Mark Kingston: thinking it's really Justin Golanowski: Zenesk is expensive. Mark Kingston: expensive. Justin Golanowski: Yeah. Yeah, Zenesk is pretty expensive. Guilherme Giacchetto: Do you know more or less how much uh how much do Justin Golanowski: What's that? Guilherme Giacchetto: you pay for index? Do you have an idea? Justin Golanowski: I would probably say it's closer to that number.

00:26:47

Justin Golanowski: Like 30ish. Simon Hauck: a Guilherme Giacchetto: Okay. Justin Golanowski: Yeah. Simon Hauck: year. Justin Golanowski: I like it could be more. Hold on. Mark Kingston: I thought it was I could be wrong. Justin Golanowski: Hold on. Mark Kingston: I thought it was near like a Simon Hauck: Oh, Mark Kingston: 100. Simon Hauck: what does it do for you? It must do something pretty Justin Golanowski: Yeah. Mark Kingston: It just puts everything puts everything Simon Hauck: good. Ben Boudreau: I mean, it's kind of like a big email Mark Kingston: in. Guilherme Giacchetto: Yeah. Ben Boudreau: basically. Justin Golanowski: Yeah. Like we can create like Mark Kingston: It is like where our help centers live too. So I'd go in here to edit the help centers, but that's not worth Ben Boudreau: All right. Yeah. Justin Golanowski: Even like the IT tickets come in here. Mark Kingston: that. Justin Golanowski: Like the security bug bounty tickets come into here. Simon Hauck: That's kind of the infrastructure of a lot of the business is happening through Justin Golanowski: Customerf facing wise I would say like product stuff like we set up like if you want

00:27:34

Simon Hauck: Zenesk. Justin Golanowski: like a peak money support email like we set it up in here. Guilherme Giacchetto: See uh so regarding tooling you guys have the read to and is there any other tool you guys use Mark Kingston: Um I use N for automating some tickets like account closure tickets I have Guilherme Giacchetto: it. Mark Kingston: automated um mostly automated but the main tools are Zenesk retool and Simon Hauck: Crazy. Mark Kingston: in Justin Golanowski: Oh s***. Zenesk is 54 grand. Guilherme Giacchetto: Okay. Mark Kingston: I'm in the wrong Justin Golanowski: f***. Mark Kingston: business Justin Golanowski: Yeah. Simon Hauck: Do you enjoy the the node way of organizing flows like Justin Golanowski: Yeah. Simon Hauck: that that other Yeah. Mark Kingston: like Yeah. Simon Hauck: This stuff is that help for Mark Kingston: Yeah. Simon Hauck: you? Mark Kingston: It's just the way I've done it. I don't I like doing it. I like connecting Simon Hauck: Yeah. Okay. Mark Kingston: everything. Simon Hauck: Sorry. Justin Golanowski: How do you how do do you how do you build s***? Simon Hauck: That's a gee question.

00:29:15

Guilherme Giacchetto: I just Justin Golanowski: Yeah, you just do cloud code, Mark Kingston: I mean, Justin Golanowski: right? Mark Kingston: I do that then I just toss the JSON JSON in Guilherme Giacchetto: Yeah. Justin Golanowski: 100%. Simon Hauck: You know what you Justin Golanowski: Yeah, Guilherme Giacchetto: Oh, yeah. Mark Kingston: here. Justin Golanowski: it's like this is my brainchild. Simon Hauck: mean? Guilherme Giacchetto: That makes sense. Justin Golanowski: Give me a JSON. And it's like, and then I battle it. Guilherme Giacchetto: That's pretty Justin Golanowski: I'm like, it didn't import. Guilherme Giacchetto: cool. Justin Golanowski: Give me a fresh Guilherme Giacchetto: So on that any you basically create your workflow and connect to Justin Golanowski: JSON. Guilherme Giacchetto: like I don't know to topsh shot to do something or maybe diaper to as you say you're showing close their account or something. connects to the API, Mark Kingston: Yeah. Yeah. Yeah. Guilherme Giacchetto: right? Mark Kingston: Everything I have here is it's mostly just I don't have any like NBA or NFL. Justin Golanowski: Yeah. Mark Kingston: Kenny might, but mine's just dapper Guilherme Giacchetto: Yeah. Mark Kingston: related.

00:30:07

Guilherme Giacchetto: So, yeah, you basically call the the API Justin Golanowski: Yeah. Guilherme Giacchetto: for Justin Golanowski: Yeah. The Zenesk API and then kind of just hook it up. I think he's got like you got some like big query data sets too, Guilherme Giacchetto: policies. Justin Golanowski: I think, in here. Mark Kingston: Yeah, I was just looking up emails and stuff like that. Simon Hauck: So it seems kind of fragmented at this time like a lot of like a lot of tools that are trying to point in the same direction and so is that's kind of part of the issue is making sure that all these are Mark Kingston: Yeah. Simon Hauck: functioning properly and well together. Mark Kingston: Yeah. Yeah. Um, like there's even more tools. For example, like I'll show you my work. Like we use AO too. That's a big That's like I guess that is kind of retool, isn't it, Justin? Justin Golanowski: a little bit. Mark Kingston: Yeah, there's author. Justin Golanowski: Yeah. Mark Kingston: use persona for KYC and like this workflow like I have author in here, persona in here, read BigQuery in here instead of just one big tool.

00:31:15

Mark Kingston: So there's a lot more a lot more things in here. Justin Golanowski: And this this workflow was to solve like yeah like 2FAS is like one of the bigger ticket drivers. So this is the thought is like hey how can we play nice with PII but also like automate the the s*** out of it. I feel like that 2FA one is like I feel like there's like an easy solve somehow that's Mark Kingston: Yeah, Justin Golanowski: like not even in like I feel like it's a feature we got to offer them like Mark Kingston: I think Justin Golanowski: hey like oh you need to reset your phone number like do a quick face verification or something you Mark Kingston: that would be that. Yeah, that would be so much better. Um, but the problem is too, a lot of people don't do KYC. So, if you have like a big account and you haven't done it, well, I guess if you're going to hack someone's account, get in someone's account, you're not going to verify your ID. Justin Golanowski: That's true. That is

00:32:13

Mark Kingston: But, yeah, Justin Golanowski: true. Mark Kingston: a lot of people are really against doing KYC, Simon Hauck: Huh? Mark Kingston: too. Justin Golanowski: I know a couple people for sure. Mark Kingston: Gary, he did it with his health card. Simon Hauck: Are you Mark Kingston: This guy once was when Justin was in CS was yelling at us for being hackers cuz he couldn't figure out how to do his KYC without his health card. Said, "Care, you can't use your health card." He just started freaking out on us. Justin Golanowski: Oh, Gary. Gary was a character. Mark Kingston: Said, "Thanks." at the end. Justin Golanowski: So, Guilherme Giacchetto: What's the Justin Golanowski: I feel like what you guys built out like did you guys build out something similar to like Mark Kingston: So, Justin Golanowski: Finn for your support? Guilherme Giacchetto: Um I can show you while you build just let me see Justin Golanowski: Yeah. Guilherme Giacchetto: just one second. Okay, I'll share my screen here. So this is very much of a prototype. So uh it's basically I think the idea is the same we have in here we have behind it uh some flows some uh we have an agent and that agent basically knows everything about the context about the the articles on the help center that that we have as well.

00:34:00

Guilherme Giacchetto: uh and do I think it does a little bit more than FE besides those uh those workflows you show but the is pretty much the same we use fresh desk but so the first thing is that fresh desk has a really poor UI interface it's very slow and hard to go around uh on the tickets so we Justin Golanowski: Hey. Guilherme Giacchetto: basically create our own interface and we have all the tickets in here uh and it's pretty much the same we get achieve it from the users and they uh the first draft is made by by the AI agent that is in here doing stuff and uh I just got the message here but as was saying we respond the message so I have my own signature here and if I think that's good enough I just send resolve if I think yeah if I think we we have to change Justin Golanowski: Oh, I see. Guilherme Giacchetto: something either I can just addit the message right here and then same here as well or because this is like this connection to fresh desk. So the same is actually done by fresh desk.

00:35:04

Guilherme Giacchetto: Uh or I can ask here in this chat for changes on this message. Uh if I want to remove something or maybe add more information or just tweak the message. Uh the other things we have here is that uh it's kind of a retool in here as well. So on this this right side when I load up a new ticket this information about the user is going to load up from our database. Uh there's also an AI like in here kind of filtering packing that information. Uh so if I open up another ticket that's going to reload the user information here for me and then I know I kind of know more or less like who is the user? Uh he has true arg is on the basic plan. Uh I don't know about this but and then I have other filters in here. Uh this other information here is just how he killed basically the the assignment of the this chain of tickets I would say. Uh and here I had just some quick information from other similar tickets if you want to like get more thoughts on the answers or or on the documentation that is on the help center as well.

00:36:21

Guilherme Giacchetto: This is all related to the distributed and then I have this copilot here where I can ask questions about this user and that going to do the the basically the two jobs here that's going going to Justin Golanowski: Yeah, Guilherme Giacchetto: go on our uh database and get the user information like uh what what are Justin Golanowski: dude. That's pretty slick. Guilherme Giacchetto: user Mark Kingston: Let's Guilherme Giacchetto: uh It's going to take a while. I hope that works. This is prototype. So, um figuring out okay Mark Kingston: go. Guilherme Giacchetto: so got has these two orgies and uh some other information. Uh history is basically the chat's history in here because we respond to the users and then they respond back again and then that's a new interaction. So it's just a nice way to like knows where I am in the conversation and go to that if I need to change and I can like collapse as well the interactions. Uh other things is that we have this quick links here that is this one is for get us to the fresh ticket if you want to do something here as well.

00:37:45

Guilherme Giacchetto: And the other one is going to take us to stripe. So this is also a quick way on login but it should take me to the stripe search basically user should show up like like the first uh Justin Golanowski: So this this is the UI you guys built yourselves that we're looking at and Guilherme Giacchetto: yes Justin Golanowski: then that that reference ticket is like the actual fresh Guilherme Giacchetto: myself. Justin Golanowski: desk. Guilherme Giacchetto: Yes, you are muted. Simon, first Simon Hauck: Yeah. Sorry. Guilherme Giacchetto: answer. Justin Golanowski: That's Guilherme Giacchetto: I I just added on uh some Simon Hauck: Yes. Justin Golanowski: cool. Guilherme Giacchetto: new things in here. So, these are quick actions uh trying to predict the uh like you the human agent next step, you know. So, he might ask for that. So I have like a quick action here that will like do some action for like grabbing more information for the etc. So that's the main idea. Uh yeah this is pretty much what we have done. Uh we have like some counties about the agency that is running here for this product.

00:39:03

Guilherme Giacchetto: So how many resources we have indexed in the in the agent skill is basically specifically learnings from previous tickets that are are added to the agents like knowledge base uh corrections is kind of the Justin Golanowski: That's that's something I think Dapper could use Guilherme Giacchetto: same Mark Kingston: Yeah. Justin Golanowski: like a skill, right? like you know account like whatever you have the workflow built out for it but like Mark Kingston: How's Justin Golanowski: if you just had AI in actual Zenesk loaded up with the skill like that would be pretty slick Mark Kingston: Mhm. Yeah. Justin Golanowski: too Mark Kingston: And like the problem with using like the workflow I have is it doesn't really pick up on many like edge cases. Like say if somebody asks a few questions but they want their account closed and it might not pick up on all of it. Guilherme Giacchetto: Okay. Mark Kingston: So that' be Guilherme Giacchetto: Yeah, I think we had Yeah, Mark Kingston: good. Guilherme Giacchetto: I think we had kind of the same issue like two two weeks ago and Justin Golanowski: Oh

00:40:02

Guilherme Giacchetto: then we clicked the platform as well. But uh that makes Simon Hauck: Yeah, it has it struggles with discernment. Justin Golanowski: yeah. Guilherme Giacchetto: sense. Simon Hauck: It's like it has a hard time looking at the the text and being like, "This is really what they want." And then if there's any follow-up information, maybe you answer those. But like really what the most pointed thing is, sometimes it struggles. It's getting better, but that discernment is told. Justin Golanowski: Dude, even for humans, Guilherme Giacchetto: Yeah. Justin Golanowski: like you blast into the wall of text. Simon Hauck: Yeah. Justin Golanowski: I'm like, what's important out of this? Because Simon Hauck: That's true. Justin Golanowski: like Simon Hauck: Especially when it's like someone that's really angry and they don't really know what the problem is and you have to be like triangulating what the actual issue is here. Yeah. Justin Golanowski: 100% Mark Kingston: Yeah. And people be very vague. Simon Hauck: Yeah. Mark Kingston: Like yesterday, someone even just said, "I have a problem." That's all they said. I'm like, "All right,

00:40:53

Justin Golanowski: Well, Mark Kingston: well Justin Golanowski: really happy you're going to wait three business days for me to be like, Mark Kingston: helpful. Justin Golanowski: "What is your problem that I can help with?" Ben Boudreau: Yeah, that makes two of us, buddy. Justin Golanowski: Yeah. Guilherme Giacchetto: Uh yeah, basically we have this learning is basically showing what's going on with the learning processing of this AI agent. uh that is going to then generate those uh new skills for the agent, new corrections etc. Uh this P I think this P is very similar to the the one you show on F that is the snippets I guess uh specifically things that are going on we can add it here and yeah that's pretty much what we have uh we have done for our support right now but yeah Justin Golanowski: Man, that's pretty slick, dude. Mark Kingston: Yeah, I like it because you can ask the co-pilot right in there. Right now Dan wants to build an app like that but that's a whole that takes time and that's a whole separate thing you have to integrate into Zenesk.

00:41:57

Justin Golanowski: But yeah, like just for like I I remember like in my CS days it was like if I could just have everything in this what I'm looking at this one screen like I know even when we were going through that 2FA reset it's like you're quick at it but even for me. I'm like, that's two tabs I got to click through. And I'm like, I'm trying to do s*** in bulk. Like, Mark Kingston: Mhm. Justin Golanowski: I I just want to be efficient. Mark Kingston: Yeah. Justin Golanowski: So, I like how you guys have Simon Hauck: and this is pretty closely tailored to our needs for Toby. Justin Golanowski: that. Simon Hauck: Um, so it would have to look in some way different. G, is it is there a possibility here in that this dashboard could be customizable? cuz I think that's currently the restraint of other dashboards is like it seems like the tools are being fitted together to serve certain purposes, but if there was one dashboard where like you have this kind of context specific buttons that are showing up at the bottom, is there anything that we could do to help these guys and be like adding features dependent on what they need basically is I guess the question and how easy would that be?

00:43:11

Guilherme Giacchetto: I think that's possible. I'm not sure how easily right now I think that's possible because uh with today you you know better than I you have done this uh but uh you can Justin Golanowski: Mhm. Guilherme Giacchetto: basically tell what you need from the tools we offer as well even if there are tools that we don't even offer we could do something as Justin Golanowski: Yeah. I'm like I'm thinking like when they get done with the retool rebuild kind of thing like even having like if a ticket comes in and this classifies it as 2FA like one of those like little quick I don't know like your confirm and explain things I don't know somewhere there where it's like it just pops up it's like 2FA reset and it just like connects to that new like retool Guilherme Giacchetto: Mhm. Justin Golanowski: dash like that could be pretty Yeah. Ben Boudreau: Yeah, there should be like a regal MCP server or something for right Justin Golanowski: Exactly. Exactly. Mark Kingston: Thank Ben Boudreau: here. Justin Golanowski: Something like that would be pretty Mark Kingston: you.

00:44:08

Simon Hauck: Yeah, Guilherme Giacchetto: Are you Simon Hauck: because I think the the the the more bespoke experience is what's needed and it's almost like the thing that Justin Golanowski: slick. Guilherme Giacchetto: ready? Simon Hauck: we've made really works for us, but it's not going to totally translate to these guys because they don't need the same functions or features. So having some space to like add features, I think would probably be very helpful. Guilherme Giacchetto: Yeah, I I don't know. But if we can kind of connect to the any any workflows that might should be helpful as well. Justin Golanowski: Did you say this thing does like it autocreates its own skills like after it learns? That's awesome because yeah, Guilherme Giacchetto: Yeah. Justin Golanowski: like you get in you get a few tickets where this thing deals with like account closures and then all of a sudden it's like, oh, here's an account closure skill based on like I don't know the the the most similar way of requesting my account to be closed kind of thing like that. Dude, Guilherme Giacchetto: Yeah. Justin Golanowski: I think that's what I think that's what you guys need, Mark.

00:45:11

Mark Kingston: Yeah. Simon Hauck: And then it also starts with like the beginning of the pipeline like with the bot making sure I don't know what it's Mark Kingston: agree. Simon Hauck: like, but like you kind of want to like fence users in like if they're doing that authentication. There's a lot of different ways to ask for that request, but if you can bump them into a channel where they use the specific language, then the agent will be able to transmit that information a little bit more cleanly. Mark Kingston: Mhm. Justin Golanowski: 100%. Simon Hauck: Does that make sense? Justin Golanowski: Yeah. Mark Kingston: Yeah. Justin Golanowski: Collectors don't know what the f*** they're asking for half the time. Simon Hauck: It's true. But that that's where the bond needs to be like, is this what you want? Justin Golanowski: Yeah, exactly. Simon Hauck: They go, yes. And then kind of Yeah. Justin Golanowski: Funnel them into it. Simon Hauck: Exactly. Justin Golanowski: redo. Was that just like a a live response that you got Guilherme Giacchetto: Oh yeah, this is the new uh little thing that I added like yesterday.

00:46:02

Justin Golanowski: back? Guilherme Giacchetto: I didn't test yet, but uh it's changing depending on the ticket, but uh it's trying to predict the users uh the yeah the users like the agent's next action, you know. So if I needed to check their subscription, you'll try to do it for me with some bugs, Justin Golanowski: Dude, that's Guilherme Giacchetto: but Justin Golanowski: sick. Mark Kingston: Yeah, that'd be like if you could even for like withdrawals if you could pull that up and just check check their withdrawal Guilherme Giacchetto: uh Mark Kingston: history really quickly, that'd be very helpful. I'm sure you could do that. Justin Golanowski: That was a big one, too. the withdrawals cuz a lot of the time you got to Mark Kingston: Yeah. Yeah. Justin Golanowski: like I don't know this could be an outdated one but even even like following people's transaction histories through the blockchain like going through like flow scan and all that stuff is just like it's tedious. It's very doable, but like especially with a a smaller team, Mark Kingston: Thanks. Justin Golanowski: it's like don't have all that time to just follow the bouncing ball through through the

00:47:15

Mark Kingston: Yeah. Justin Golanowski: blockchain. Mark Kingston: And then and then if you get VIPs, Guilherme Giacchetto: Yeah. Mark Kingston: you'll be looking on flow scan for days. Z transact so Justin Golanowski: Yeah. Mark Kingston: much. Guilherme Giacchetto: All right. Uh, do you guys have any questions? Justin Golanowski: I'm I think I don't know if I have questions, but I think I'm like envisioning a little bit of like a I see light at the end of the tunnel of like something that could work better for how Dapper does it. Like I like what you guys just built there. And it sounds like Dan was thinking about building something out kind of similar, Mark Kingston: Yeah, he he was. Justin Golanowski: but Mark Kingston: But I think I I really like the that I really like what you guys have Justin Golanowski: yeah. Mark Kingston: built. Justin Golanowski: Like I don't know what that looks like. Like is that like that's your guys like that's AZ's product kind of thing. Like that's not something that Simon Hauck: I don't know about product yet, Guilherme Giacchetto: Yeah.

00:48:13

Guilherme Giacchetto: Yeah. Simon Hauck: but it's something that we're using and it's Justin Golanowski: See how Simon Hauck: helpful. Guilherme Giacchetto: Yeah. We are exploring makeup products out of that. Justin Golanowski: like Guilherme Giacchetto: But we are we don't know yet. But maybe we can do something Justin Golanowski: I was going to say like cuz I think like I don't know how that all works but like if we Guilherme Giacchetto: together. Justin Golanowski: could work together some way to like even maybe if it's just like guiding us like how you started kind of building that out and then we can like take it and customize it to the Dapper side of things. Um, but like main I just I f****** love that UI that you had. Like everything's just in that one kind of area. Guilherme Giacchetto: Oh yeah, the idea for us was pretty much the same to be most uh like a factory as Justin Golanowski: So, Guilherme Giacchetto: possible while you doing support because we also don't have a lot of time. We don't have a a person or a team specifically for support.

00:49:10

Guilherme Giacchetto: And uh right now the support is kind of for this past two month, couple months is the sports kind of okay. It's not we don't have a lot of tickets coming in uh in in the dayto day. But before, especially when we have we have a new release or or when it's uh the subscribers, it's the the time where they have to resubscribe is the time where we get most of the tickets and sometime that goes crazy as well because at like part 100 tickets uh accumulated. So yeah, that's something we are trying to put on autopilot for us. So get to the point where it will figure it out and respond to all the tickets. Uh yeah, Justin Golanowski: You guys are some cool s***. Guilherme Giacchetto: that one. Justin Golanowski: I love that. Guilherme Giacchetto: Yeah, thank you. And thank you for for showing uh how you guys work. I think that's very very insightful for us. very Justin Golanowski: Likewise, Guilherme Giacchetto: important. Justin Golanowski: dude. Thanks for showing yours, you know.

00:50:14

Justin Golanowski: I'll show you mine. You show me yours. Ben Boudreau: All right. All right. All right. Guilherme Giacchetto: What Justin Golanowski: I get a little crazy when a meeting goes long. Simon Hauck: Okay. Um, we Justin Golanowski: Yeah, I think um No, that's helpful. And then I think if we have any questions, we'll just like DM you guys. Simon Hauck: wrap. Justin Golanowski: Um Mark Kingston: It'd be good to probably loop in Dan and Kenny also, Justin Golanowski: yeah, Mark Kingston: mainly Dan because Dan's been work working on a lot a lot of stuff that could be helpful. Justin Golanowski: right before we kind of got going and doing doubling up on the Mark Kingston: Yeah. Simon Hauck: Are you guys planning on getting rid I mean the I I don't know if you are we is this just Justin Golanowski: Okay. Simon Hauck: going to be another layer on top of all the things that you guys already have built or are you wanting to get rid of stuff so that you can just have one Mark Kingston: I I I'm pretty sure they want to get rid of Zenesk,

00:51:07

Simon Hauck: thing? Mark Kingston: but it's kind of hard because it's our main tool. And the big thing is the ticket history. Simon Hauck: Yeah. Mark Kingston: We need to figure out how to extract that because that's an important part, Justin Golanowski: They want to get rid of Mark Kingston: too. That's a that's what I That's what I That's just a rumor. I don't know. Justin Golanowski: Zandes. Mark Kingston: I'm not 100% but I've heard that Simon Hauck: It's It's aspirational. Ben Boudreau: Just trying to trying to cut Mark Kingston: before. Simon Hauck: I wouldn't Yeah, I wouldn't bet on this um product as being the replacement yet, Ben Boudreau: off Simon Hauck: but it's getting there. Justin Golanowski: Yeah, Mark Kingston: Yeah. Justin Golanowski: dude. So much changes happening here. Like, and they're like big changes that it's like, man, just got to take take a beat, you know, tackle one at a time. Ben Boudreau: Yeah. Justin Golanowski: But like changing everything is at once is kind of Ben Boudreau: Yep. Simon Hauck: Yeah, it should Yeah, Justin Golanowski: crazy. Simon Hauck: definitely be structured on your guys' end because otherwise Mark Kingston: Yeah. Justin Golanowski: Oh yeah, dude. Mark Kingston: Yeah. Justin Golanowski: Trust me, we'll cross that bridge for sure. All right, cool, guys. Well, Mark Kingston: Thank you. Guilherme Giacchetto: Thank you so much. Justin Golanowski: have a good weekend. Simon Hauck: use guys as well. Guilherme Giacchetto: You too. Justin Golanowski: Bye, guys. Simon Hauck: Thank you everyone. Guilherme Giacchetto: Bye-bye. Justin Golanowski: Thank you.

Transcription ended after 00:52:32

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