Warroom run summary — retention-offers-silent (2026-05-12)

Field	Value
Coordinator run	889c2366-0fe8-45ee-afb0-d293f41bd015
Source ticket	TOBY-6 (a4c30893-a56e-4b35-8a99-e462290abe15)
Work-unit source	Wave 0 path 3 — discernment sweep
Final verdict	validated, confidence medium
Wave 4 result	Skipped (medium confidence)
Source ticket outcome	in_review (1 attempt recorded)
Slack posted	C0B3FN70MEE @ ts 1778645474.610099
Canonical doc	toby/incidents/2026-05-12-retention-offers-silent.md

Wave timeline#

Wave	Run id	Outcome
0 — discernment	n/a	Surveyed 3 backlog tickets, opted TOBY-6 in (priority urgent vs TOBY-5 high; TOBY-3 had agent owner)
1a — frontend doctor	c1bf20e9-d112-429a-817a-986e7a08ce2f	succeeded — reframed hypothesis A: modal exists, but 3 bypass paths dominate. defer_to: backend for funnel-ratio confirmation
1b — backend doctor	f8fd14fa-77ec-4906-8cbd-0dec5f88d26d	succeeded — disconfirmed hypothesis B (writes are healthy). Confirmed 120 → 22 → 1 funnel. Side finding: 5 missing TOBY_RETENTION secrets. defer_to: frontend (mutual — both already had what they needed)
2 — synthesis-draft	synthesis-draft.md	Authored, with explicit triple-check section
3 — validator	db1a3c0a-b500-432d-a579-658f01657186	succeeded — validated + medium. Diagnosis solid; Tier 1 diff had 3 compile defects (wrong logger API, wrong scope, wrong nesting). Provided compile-ready replacement
4 — fix shipper	(skipped)	Medium confidence per Wave 4 spec
5 — record_attempt	n/a	TOBY-6 → in_review with validator-vetted Tier 1 patch awaiting Go-reviewer sign-off
6 — Slack report	ts 1778645474.610099	Posted to C0B3FN70MEE

What worked#

• Parallel dispatch of both doctors was right — symptom was genuinely cross-cutting (FE bypass paths + BE accept-only schema). They converged independently rather than via defer chain.
• Embedded triple-check in the synthesis draft caught the broad shape (correctness/quality/safety) but missed the compile-readiness of the literal diff — validator caught it cleanly.
• Validator's IAM scope ran consoledb spot-checks (numbers all matched exactly) and read the FE/BE source directly. The "validator can't run Cloud Run logs but can hit DB + read code" pattern from prior run held.

What I'd do differently#

• When the doctor's finding contains a literal proposed diff, the coordinator should grep the file for the actual API conventions before adopting the diff verbatim. The backend doctor's draft was a sketch, not a compile-ready patch; I propagated it into the synthesis without verifying it would build. Validator caught it — should have been caught one layer earlier.
• Recording a learning under learnings.synthesis_diff_audit: whenever a doctor writes a code block in their finding, the coordinator should re-open the target file (one Read call) and verify the symbols/imports/scope match before adopting into the synthesis. Cheap. Would have moved this run from medium → high in one extra step.

Tickets the operator may want to file (filed by humans, not this agent)#

These are the Tier 2-4 items the incident doc surfaces. Not filed by the warroom because each is a product/eng decision, not an incident-investigation question:

• Tier 2a — Stripe Customer Portal bypass policy
• Tier 2b — hasSubscription legacy/basic CTA gate
• Tier 2c — Why is retention_yearly never accepted?
• Tier 3 — Add retention_offer_views table or status columns on retention_offers
• Tier 4 — Create or remove 5 missing TOBY_RETENTION* secrets