# Warroom run summary — retention-offers-silent (2026-05-12)

| Field | Value |
|---|---|
| Coordinator run | `889c2366-0fe8-45ee-afb0-d293f41bd015` |
| Source ticket | TOBY-6 (`a4c30893-a56e-4b35-8a99-e462290abe15`) |
| Work-unit source | Wave 0 path 3 — discernment sweep |
| Final verdict | `validated`, confidence `medium` |
| Wave 4 result | Skipped (medium confidence) |
| Source ticket outcome | `in_review` (1 attempt recorded) |
| Slack posted | C0B3FN70MEE @ ts `1778645474.610099` |
| Canonical doc | `toby/incidents/2026-05-12-retention-offers-silent.md` |

## Wave timeline

| Wave | Run id | Outcome |
|---|---|---|
| 0 — discernment | n/a | Surveyed 3 backlog tickets, opted TOBY-6 in (priority urgent vs TOBY-5 high; TOBY-3 had agent owner) |
| 1a — frontend doctor | `c1bf20e9-d112-429a-817a-986e7a08ce2f` | succeeded — reframed hypothesis A: modal exists, but 3 bypass paths dominate. `defer_to: backend` for funnel-ratio confirmation |
| 1b — backend doctor | `f8fd14fa-77ec-4906-8cbd-0dec5f88d26d` | succeeded — disconfirmed hypothesis B (writes are healthy). Confirmed 120 → 22 → 1 funnel. Side finding: 5 missing TOBY_RETENTION secrets. `defer_to: frontend` (mutual — both already had what they needed) |
| 2 — synthesis-draft | `synthesis-draft.md` | Authored, with explicit triple-check section |
| 3 — validator | `db1a3c0a-b500-432d-a579-658f01657186` | succeeded — `validated + medium`. Diagnosis solid; Tier 1 diff had 3 compile defects (wrong logger API, wrong scope, wrong nesting). Provided compile-ready replacement |
| 4 — fix shipper | (skipped) | Medium confidence per Wave 4 spec |
| 5 — record_attempt | n/a | TOBY-6 → `in_review` with validator-vetted Tier 1 patch awaiting Go-reviewer sign-off |
| 6 — Slack report | ts `1778645474.610099` | Posted to C0B3FN70MEE |

## What worked

- Parallel dispatch of both doctors was right — symptom was genuinely cross-cutting (FE bypass paths + BE accept-only schema). They converged independently rather than via defer chain.
- Embedded triple-check in the synthesis draft caught the broad shape (correctness/quality/safety) but missed the compile-readiness of the literal diff — validator caught it cleanly.
- Validator's IAM scope ran consoledb spot-checks (numbers all matched exactly) and read the FE/BE source directly. The "validator can't run Cloud Run logs but can hit DB + read code" pattern from prior run held.

## What I'd do differently

- When the doctor's finding contains a literal proposed diff, **the coordinator should grep the file for the actual API conventions before adopting the diff verbatim**. The backend doctor's draft was a sketch, not a compile-ready patch; I propagated it into the synthesis without verifying it would build. Validator caught it — should have been caught one layer earlier.
- Recording a learning under `learnings.synthesis_diff_audit`: whenever a doctor writes a code block in their finding, the coordinator should re-open the target file (one Read call) and verify the symbols/imports/scope match before adopting into the synthesis. Cheap. Would have moved this run from medium → high in one extra step.

## Tickets the operator may want to file (filed by humans, not this agent)

These are the Tier 2-4 items the incident doc surfaces. Not filed by the warroom because each is a product/eng decision, not an incident-investigation question:

- Tier 2a — Stripe Customer Portal bypass policy
- Tier 2b — `hasSubscription` legacy/basic CTA gate
- Tier 2c — Why is `retention_yearly` never accepted?
- Tier 3 — Add `retention_offer_views` table or `status` columns on `retention_offers`
- Tier 4 — Create or remove 5 missing `TOBY_RETENTION*` secrets